Do your screening early... in this first call... don't meet unqualified people at the property.
Some people prefer to ask Tenant or Tenant-Buyer for permission using something like this:
"I’d be happy to answer any questions you have about the property."
"Then, if you don’t mind… if it seems like a property you'd be interested in... I’d like to ask you a few questions to see if you qualify for the property and… if you qualify… then we can schedule a time for you to see the property. Will that work for you?"
Remember, we're trying to determine if the Tenant/Tenant-Buyer is qualified to borrow something worth hundreds of thousands of dollars and whether you're going to meet them at the property to show it.
- What's your name? Phone number? Email?
- Who will be living there besides yourself?
- Do you have any pets? How many? What breeds? What size? Neutered/spayed?
- Do you have good landlord references?
- Are you renting now? How much do you pay? Why are you moving?
- What is your approximate gross monthly income?
- Any felonies or other convictions?
- Any evictions?
- How is your credit?
- How long are you looking to stay?
- When are you looking to move in?
Ask them to watch the video and look at the application and then confirm a time to meet them at the property for a showing.
If they don't reply back confirming they've watched the video, looked at the application and will be there for the showing time, do not go to the showing.
They will need to confirm with you that they've seen the video and will be there at the showing before you drive out to meet them.
As an example, if your scheduled showing is at 4 PM, you might advertise an open showing window of 4:30 PM to 5 PM as well.