These are the checklists related to Take Calls from Tenants.
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- Complete the "Take Calls from Tenants" checklist
Complete the "Take Calls from Tenants" checklist:
- Review "Marketing for Tenants" Recording of Live Class
If you haven't recently watched the live presentation of "Marketing for Tenants", you should review it again now:
- Review "Tenant Buyer Sales and Marketing" Recording of Live Class
- Take Tenant/Tenant-Buyer calls
As calls come in on your marketing, field Tenant and Tenant-Buyer calls and answer questions about the property, complete initial telephone screening and schedule showings.
Do your screening early... in this first call... don't meet unqualified people at the property.
Some people prefer to ask Tenant or Tenant-Buyer for permission using something like this:
"I’d be happy to answer any questions you have about the property."
"Then, if you don’t mind… if it seems like a property you'd be interested in... I’d like to ask you a few questions to see if you qualify for the property and… if you qualify… then we can schedule a time for you to see the property. Will that work for you?"
- Write down answers to Initial Screening Questions
Write down the answers to these initial screening questions that you'd ask the prospective Tenant/Tenant-Buyer on the first phone call.
Remember, we're trying to determine if the Tenant/Tenant-Buyer is qualified to borrow something worth hundreds of thousands of dollars and whether you're going to meet them at the property to show it.
- What's your name? Phone number? Email?
- Who will be living there besides yourself?
- Do you have any pets? How many? What breeds? What size? Neutered/spayed?
- Do you have good landlord references?
- Are you renting now? How much do you pay? Why are you moving?
- What is your approximate gross monthly income?
- Any felonies or other convictions?
- Any evictions?
- How is your credit?
- How long are you looking to stay?
- When are you looking to move in?
- IF THEY SEEM TO QUALIFY: Pre-schedule showing with prospective Tenant/Tenant-Buyer
If the Tenant/Tenant-Buyer seems to qualify based on asking the Initial Screening Questions on your initial phone call then let them know you're going to send over a video tour of the property along with a copy of the application.
Ask them to watch the video and look at the application and then confirm a time to meet them at the property for a showing.
If they don't reply back confirming they've watched the video, looked at the application and will be there for the showing time, do not go to the showing.
- Send application and video tour to Tenant/Tenant-Buyer
Before confirming the showing, send the Tenant/Tenant-Buyer an email with a link to a video tour of the property that you've made and posted on YouTube along with a copy of the application.
They will need to confirm with you that they've seen the video and will be there at the showing before you drive out to meet them.
- Confirm Tenant/Tenant-Buyer has watched video, read "Application" and wants to meet for showing
After your Tenant/Tenant-Buyer confirms they have watched the video tour of the property, read through your "Application" and wants to still meet at the property for a showing then confirm with them the date and time of the showing.
- Advertise showing
If you're already going to be out showing the property to one Tenant or Tenant-Buyer you might as well show it more people on the same trip. So, advertise that you're going to be showing the property around the time of your scheduled showing to maximize exposure and showings.
As an example, if your scheduled showing is at 4 PM, you might advertise an open showing window of 4:30 PM to 5 PM as well.